August, 2021 – Guy Thorpe – (3 min read)
For me, an organisation’s Delivery Culture is the difference between “Ordinary” and “Outstanding”….
A delivery culture is unique to the organisation itself as its the total of all the behaviours, skills, rituals (meetings), and beliefs of the people within it. This is why copying another organisations delivery model is often unsuccessful as the organisations delivery culture is different.
A delivery culture is also not static, it’s dynamic, it’s always morphing and changing and organisations need to always be carefully curating it.
A delivery culture is created at all levels in an organisation. Leaders often set the tone for the delivery culture based on the behaviors they personally demonstrate, approve, reward, condone or disapprove of. But it’s the teams that bring the culture to life.
I noticed a while ago that the delivery methods/ frameworks and their associated toolsets are simply a base platform from which to operate. A foundation if you will to build a delivery culture upon.
It’s no surprise that improving a project delivery culture is hard, much harder than ramming in a new tool, a template, or a process.
But the impact of improving an organisation’s delivery culture is exponential and the ripple effects can be felt for many years after…..